PRIVACY
POLICY.

At Luminoz Web Agency ("Luminoz", "we", "our", or "us"), we are committed to protecting your privacy and ensuring your personal information is handled with care and transparency.

This Privacy Policy describes how we collect, use, store, and safeguard your personal and business data when you visit luminoz.org, communicate with our team, or commission our web development and design services.

We collect information that you voluntarily provide to us, as well as limited technical information collected automatically when navigating our site:

We use the information we collect solely for legitimate agency operations:

• Providing Quotes & Design Concepts: Creating your tailored website mockup under our "Pay Only If You Like The Design" program.
• Client Communication: Responding to inquiries, scheduling consultations, and providing progress updates during development.
• Technical Support & Warranty: Fulfilling our 30-day post-launch support and troubleshooting any technical issues.
• Invoicing & Accounting: Generating billing statements and maintaining accurate business records.
• Platform Improvement: Ensuring our agency site runs with top speed, accessibility, and reliability.

We partner with select, reputable service providers to operate our agency platform efficiently. These third parties only process data in accordance with our strict instructions:

• Web3Forms: Used to securely deliver contact form submissions to our team inbox without exposing sensitive credentials.
• Vercel: Cloud infrastructure hosting our web application with global edge delivery and encrypted SSL.
• Sanity CMS: Headless content management system used to manage blog articles and journals.
• Privacy-Focused Analytics: Lightweight, cookieless performance metrics used to measure load times and traffic trends without tracking individual identities.

We implement comprehensive technical and organizational safeguards to protect your personal information against unauthorized access, loss, alteration, or misuse:

• All network traffic is encrypted via TLS 1.3 and HTTPS connections.
• Administrative access to client project assets and staging servers is restricted strictly to authorized team members.
• We do not store payment card numbers directly on our servers; payments are processed securely through certified, PCI-compliant payment gateways.

Depending on your jurisdiction (such as under the GDPR or CCPA), you have specific legal rights regarding your personal information:

• Access & Correction: You can request a copy of the personal information we hold about you or request updates to inaccurate details.
• Data Erasure: You have the right to request the permanent deletion of your contact records from our active databases.
• Opt-Out of Communications: You may unsubscribe from any project update emails or newsletters at any time.

To exercise any of these rights, simply email our team at contact@luminoz.org or reach out via our contact page.

If you have questions, feedback, or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at: